
Frequently Asked Questions
Your First Visit
What To Expect
How do I schedule an appointment?
Appointments can be scheduled online.
What is your cancellation or no-show policy?
Appointments must be canceled at least 24 hours in advance. Clients are considered a no-show if they are more than 5 minutes late without notice. If you're running late or unable to attend, please message us via the client portal or email before your appointment.
Do you offer a sliding scale or financial assistance?
We do not offer a formal sliding scale at this time. However, we understand that cost can be a barrier and occasionally offer discounted rates or specials. If you're experiencing financial hardship, please don’t hesitate to reach out — we're happy to discuss available options.
Do you prescribe medication?
Yes. We prescribe psychotropic medications only. We do not prescribe controlled substances (e.g., adderall, klonopin, ativan, ambien).
Medication refills are typically handled during scheduled appointments. Refill requests submitted online will be reviewed during business hours, usually within 48 hours.
FAQS
Do you accept insurance?
Yes. Holistic Haven accepts Aetna, Blue Cross Blue Shield, Cigna, and private pay (cash/credit card). We are happy to provide superbills upon request for out-of-network reimbursement.
What is a Psychiatric Mental Health Nurse Practitioner (PMHNP)?
A PMHNP is an advanced practice registered nurse trained to diagnose mental health conditions, prescribe medications, and provide supportive therapy. We take a holistic, person-centered approach to psychiatric care and work collaboratively with you to find what works best for your needs.
What happens during a session?
The initial intake includes a thorough review of your mental health history, physical health, past medication trials, family and substance use history, sexual and relational health. We’ll talk through the symptoms you're experiencing and explore treatment options together. This may include discussing medication (including risks and benefits), as well as alternative or integrative approaches when appropriate.
In follow-up appointments, we’ll check in on how you’re responding to any medications, monitor for side effects, and adjust the dosage or switch medications if needed. These sessions are also a space to explore current stressors, strengthen healthy coping strategies, and incorporate non-pharmacological interventions that support your overall well-being.
Do you offer therapy?
We do not provide traditional weekly talk therapy. However, sessions often include space to process emotions, explore life stressors, and reflect on treatment. We incorporate elements of motivational interviewing, cognitive behavioral therapy (CBT), and dialectical behavior therapy (DBT). If you need more in-depth therapy, we can refer you to trusted providers.
Do you offer in-person appointments?
No. Holistic Haven is a fully virtual practice offering telehealth appointments only through a secure online platform.
What conditions do you treat?
We treat a range of mental health concerns including:
- Depression
- Anxiety
- OCD
- Bipolar disorder
- Psychosis
- PTSD
- Sexual health-related concerns
- Medication-related sexual side effects
Do you complete disability paperwork or provide work/school excuses?
Holistic Haven may complete disability forms, letters, or work/school excuses only for established clients who have an ongoing treatment relationship and when the clinical need has been assessed prior to the event.
We do not complete documentation for:
- Individuals not established with the practice before the event or leave
- Retroactive requests for work excuses or accommodations
- Situations where time off was taken without prior consultation or medical recommendation
What kind of psychiatric assessment will be completed?
A psychiatric assessment is a comprehensive evaluation where we discuss your current symptoms, review your mental health and medical history, and explore contributing factors like family history, substance use, and life stressors. The goal is to better understand what you're experiencing and to rule out or identify common psychiatric diagnoses so we can create a personalized treatment plan
At Holistic Haven, we focus on collaborative, whole-person care.
We do not provide:
- Court-ordered or forensic psychiatric evaluations
- Firearm or gun ownership assessments
- Pre-surgical or medical clearance evaluations
If you're unsure whether your needs fall within our scope, feel free to reach out—we’re happy to guide you in the right direction.
What’s the difference between a PMHNP, therapist, and psychologist?
- A psychiatric mental health nurse practitioner (PMHNP) is an advanced practice nurse who can diagnose mental health conditions, prescribe medication, and provide supportive therapy. PMHNPs often take a holistic and collaborative approach to care.
- A psychiatrist is a medical doctor (MD or DO) who specializes in mental health. Like PMHNPs, they can prescribe medication and diagnose conditions. Psychiatrists typically have more training in complex medical cases or may offer specialized care such as inpatient psychiatry or treatment-resistant conditions.
- A therapist (LCSW, LCPC, LMFT, etc.) provides talk therapy but does not prescribe medication.
- A psychologist (PhD or PsyD) is trained in therapy and psychological testing. They usually cannot prescribe medication unless licensed to do so in specific states.
What is your policy on controlled substances?
Holistic Haven does not prescribe controlled substance prescriptions including stimulants (e.g. Adderall or Vyvanse), benzodiazepines (e.g. Xanax or Klonopin), and certain sleep medications.
Can you diagnose ADHD?
Yes. A PMHNP can assess and diagnose ADHD based on clinical interviews, history, and screening tools. However, formal neuropsychological testing is considered the gold standard for diagnosis, and may be recommended for clarity in complex cases.
Do you work with LGBTQIA+ clients?
Absolutely. Holistic Haven is a queer-affirming, inclusive practice. Everyone deserves care that honors who they are—we’re here to support you without judgment.
Do you have any questions? If you still need help, please contact us.